FAQ

Yes, we do accept returns and exchanges at CarterBritoShops. We understand that sometimes a product may not be the right fit or may not meet your expectations, and we strive to make the return and exchange process as easy as possible for our customers. For online purchases, we accept returns within 14 days of the original purchase date. The item must be in its original condition, with all tags and labels attached. Simply contact us to start the return process, and we will provide you with a return authorization number and instructions on how to send the item back to us. For in-store purchases, we accept returns within 30 days of the original purchase date. Again, the item must be in its original condition with all tags and labels attached. Simply bring the item and the original receipt to any of our store locations, and we will process your return or exchange on the spot. Please note that certain items, such as swimwear, underwear, and earrings, are final sale and cannot be returned or exchanged for hygiene reasons. Additionally, all sales on clearance items are final and cannot be returned or exchanged. At CarterBritoShops, our priority is ensuring that our customers are satisfied with their purchases, and we will do our best to accommodate any returns or exchanges to make that happen.

Yes, we allow refunds for a change of mind, but it is subject to certain conditions. Customers have 14 days to notify us of their intention to return their purchase and must provide proof of purchase. The item must be in its original condition, with tags still attached, and must not have been worn or washed. Refunds will be processed within 5-7 business days of receipt of the returned item. However, please note that we do not accept returns on sale items, gift cards, or bespoke items. At CarterBritoShops, we strive to provide a hassle-free shopping experience for our customers, and we want you to be satisfied with your purchase. If you have any further questions about our refund policy, please do not hesitate to contact us.

At CarterBritoShops, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied, you may return your purchase for store credit or exchange within 14 days of the original purchase. Items must be unworn, unwashed, unaltered, and have all original tags attached. Final sale items cannot be returned or exchanged. Please note that shipping fees are non-refundable. To initiate a return or exchange, please contact our customer service team at support@carterbritoshops.com with your order number and the reason for your return. We will provide you with further instructions and a return label. Once we receive your return, we will process your request within 2-3 business days. We strive to provide our customers with the best possible service and are committed to making the return process as easy and stress-free as possible. If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team.